FAQ

What types of products do you offer?

We specialize in a wide range of decor items to inspire your spaces, including accent pieces, animals, benches, tables & chairs, birds, butterflies & feathers, bowl & vase fillers, bridal bouquets, bulbs, bulk decor, burlap ribbon, bushes, candle holders, candles, chargers, and more. Our collection is perfect for home decor, special events like weddings, and business needs.

Are your products suitable for outdoor use?

Many of our items, such as bushes and bulbs, are designed for both indoor and outdoor settings. However, for specific product durability, please check individual product descriptions or contact us at [email protected] for details.

Do you offer custom orders for events like weddings?

Yes! Our bridal bouquets and bulk floral supplies are perfect for custom arrangements. For special timing requirements, reach out to our customer service team to ensure a seamless experience.

What shipping options do you provide?

We offer two main shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 days after shipment.
– Free Shipping: For orders over $50, using EMS service, with delivery in 15-25 days after shipment.
Orders typically process in 1-2 business days before shipping.

Do you ship internationally?

Yes, we ship worldwide! However, due to carrier restrictions, we cannot deliver to some remote areas and certain Asian countries. During checkout, our system will verify if your location is eligible. Note that international orders may incur customs duties or taxes, which are the recipient’s responsibility.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey right to your doorstep.

What if my delivery is delayed?

Delivery times are estimates and can be affected by weather, customs, or carrier delays, especially during holidays. If you have concerns, contact us at [email protected] for assistance.

What is your return policy?

We accept returns within 15 days of receipt. Items must be in original condition. Please contact our customer service team to initiate a return and for further instructions.

Are there any items that cannot be returned?

Due to the delicate nature of some products, such as floral arrangements and custom bridal bouquets, returns may not be accepted unless damaged. Refer to our full policy or email us for specifics.

What payment methods do you accept?

We support Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Is my payment information secure?

Absolutely! We use encrypted payment processing to ensure your data is protected. For any issues, contact us immediately.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders faster and access exclusive offers.

How can I contact customer service?

We’re here to help! Email us at [email protected] for questions about delivery, products, or special arrangements. Our team aims to respond promptly to ensure your Ashland experience is beautiful and seamless.